Participatory Training Design and Delivery * What is your approach to training? * Sample workshops * Facilitator training * Support staff and their teams * Everybody needs mentoring About my work Mary Dingee Fillmore, Director Clients Projects	Programs for Support Staff and Their Teams Nobody Crosses a Bridge without Support Every support staff person needs to know, feel, and be able to articulate why their work is important to the overall team effort. With that sense of professionalism, people not only feel and perform better, but they are far more able to work together effectively and to build the skills to excel in a changing environment. A Mentoring Workshop for Support Staff Teaming Up for Success: Support Staff & Supervisors Management Skills for Support Staff Retreat into the Future Working with Your Support Staff: A Supervisors' Seminar A Mentoring Workshop for Support Staff Everyone understands that the other professionals need mentors -- but what about secretaries and assistants? This workshop will show what a mentor does, why everyone needs one, and how to go about finding someone to lend a hand. The session will focus in particular on how to turn the supervisor into a mentor, or how to identify someone who will be committed to helping define and reach career development goals. Teaming Up for Success: Support Staff & Supervisors This highly interactive workshop helps actual teams of supervisors and secretaries identify specific, tangible ways to be more productive as a team, and more understanding of each other as human beings. The objectives are to reduce stress and improve the chances that both people can be helpful in promoting each other's careers. Management Skills for Support Staff Even though support staff need management theory and skills just as much as anyone, they are rarely trained to develop and use them. This workshop helps support staff see their work in a broader context, and gives them the tools they need to interact more effectively with people at all levels, from stay-in-schools to managers. Retreat into the Future A retreat provides support staff with a structure where they can unite as a group, address the issues which affect their relationships and productivity, and provide recommendations to management. They can consider the possibility of an ongoing Support Staff Advisory Committee or similar body to follow up and address new concerns. Working with Your Support Staff: A Supervisors' Seminar When teamwork breaks down between support staff and others, the result is stress and misunderstanding, rework, people attempting to do one another's jobs and complaining behind each other's backs, and lower productivity for everyone. ChangingWork offers a three hour seminar on techniques to team up with support staff more productively. We also consult on a longer project to build an in-house capacity to deliver a similar program.
© 1996 - 1998 Mary Dingee Fillmore, Changing Work <mfillmore@usa.net>. All rights reserved.